Punjab National Bank (PNB), one of India’s largest public sector banks, has introduced important regulatory updates for its customers in 2025. These new rules focus on simplifying account management, removing financial burdens on small depositors, and updating service-related charges to align with modern banking needs.
The two major changes that customers should know include the removal of penalties for not maintaining a minimum average balance and revision of certain service charges such as locker rents and standing instruction failure fees. Understanding these updates is essential for every customer to ensure smooth banking operations and avoid unexpected deductions.
No Penalty for Non-Maintenance of Minimum Balance
Starting from July 1, 2025, PNB customers no longer need to worry about penalties for failing to maintain the minimum balance in their savings accounts. This update applies to all categories of savings accounts across branches.
Previously, account holders were charged a penalty if their account balance dropped below the prescribed limit. With the new rule, that charge has been completely removed, allowing customers to maintain their accounts without fear of balance-based deductions.
Benefits for Customers
- Encourages financial inclusion and helps first-time account holders.
- Reduces monthly maintenance burden for customers with irregular income.
- Makes savings accounts more convenient and user-friendly.
Although the penalty has been removed, customers are still encouraged to maintain a healthy balance to ensure smooth transactions, standing instructions, and eligibility for interest calculations.
Quick Summary
Item |
Details |
|---|---|
Minimum Balance Penalty |
Removed for all savings accounts from July 1, 2025 |
Key Charge Revisions |
Locker rents revised and standing instruction (SI) failure fee updated from October 1, 2025 |
Who is Impacted |
All savings account holders, locker customers, and those using standing instructions |
What to Do Now |
Review your account, check locker category, and set balance alerts |
Official Site |
Revision of Service Charges from October 1, 2025
The second major update affects several service charges that come into effect from October 1, 2025. The changes include updates to locker rents, standing instruction failure charges, and clarification on stop payment fees.
Key Highlights
1. Locker Rent Increase
Locker rents have been revised based on the size of the locker and the location of the branch. Customers in metro and urban branches may notice a moderate increase, while rural areas may see little or no change.
Customers are advised to check their locker category and rent details on PNB’s official website or by visiting their home branch.
2. Standing Instruction (SI) Failure Fees
PNB has modified the way SI failure fees are applied. Instead of charging per failed transaction, the bank will now apply a flat monthly fee if any standing instruction fails within that period.
To avoid this fee, customers should ensure adequate funds are available before any scheduled standing instruction date.
3. Stop Payment Instructions
The charges for stop payment instructions remain unchanged. However, customers should use this facility carefully and only when necessary, as repeated usage may incur cumulative costs.
Digital Banking and Security Enhancements
In addition to monetary rule changes, PNB continues to focus on improving digital banking and transaction security. Customers using mobile or internet banking can expect faster transaction processing and improved fraud protection mechanisms.
It is advisable to:
- Update your registered mobile number and email for timely OTPs and alerts.
- Regularly review your transaction history through the PNB app or online portal.
- Avoid sharing sensitive information or OTPs with anyone to prevent fraud.
- Use official channels only for digital transactions.
These steps ensure a secure and efficient online banking experience while complying with updated norms.
How to Stay Compliant with the New Rules
To avoid penalties or disruptions, customers should follow a few simple practices:
- Monitor Account Balances Regularly
Even though minimum balance penalties have been removed, maintaining sufficient funds ensures smooth execution of transactions and standing instructions. - Enable Notifications and Alerts
Set SMS or app alerts for balance thresholds, debit transactions, and locker due dates. - Review Service Charges Periodically
Visit the official PNB website to review any changes in service charges or product-specific terms. - Check Locker Category and Rent
Confirm the updated locker rent applicable to your branch and locker size. - Keep Sufficient Funds for Standing Instructions
Always maintain enough balance to avoid the flat monthly SI failure fee.
By being proactive, customers can prevent financial surprises and continue enjoying uninterrupted services.
Who is Most Affected by the Updates
- Savings Account Holders benefit from the complete removal of minimum balance penalties, offering more flexibility and financial relief.
- Locker Holders may see rent adjustments depending on their branch location and locker size.
- Customers Using Standing Instructions should ensure timely funds availability to avoid monthly SI failure fees.
Each of these groups should review their individual account terms and ensure compliance with the latest guidelines.
Official Reference and Support
For accurate and updated details about charges, rent revisions, and account-related changes, customers should visit the official PNB website:
Official Website: www.pnbindia.in
Customers can also contact their home branch or the PNB customer service helpline for further clarification.
Frequently Asked Questions
1. Is there any penalty now for not maintaining a minimum balance?
No. PNB has permanently removed penalties for non-maintenance of minimum balance in savings accounts from July 1, 2025.
2. Do I still need to maintain any minimum balance?
While there is no penalty, maintaining a minimum balance is advisable to keep transactions and automatic deductions running smoothly.
3. What has changed from October 1, 2025?
Locker rents have been revised, standing instruction failure fees now follow a flat monthly model, and stop payment instruction fees remain unchanged.
4. How can I avoid the SI failure fee?
Ensure there are enough funds in your account before the scheduled execution date of your standing instructions.
5. Where can I find the updated charges and policy details?
You can visit the official Punjab National Bank website and navigate to the “Fees and Services” section for the latest updates.
Conclusion
Punjab National Bank’s 2025 rule changes mark a positive step toward customer-friendly banking. The elimination of minimum balance penalties has provided relief to millions of account holders, while service charge revisions ensure clarity and fairness in additional facilities like lockers and standing instructions.
To make the most of these updates, customers should stay informed, regularly review their account details, and utilize digital tools for alerts and monitoring. PNB’s goal with these reforms is to enhance transparency, improve convenience, and make banking a more inclusive experience for every customer.
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